RETURNS & REFUNDS
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unopened, seals intact with any accessory or details associated to the container, unused and in the same condition that you received it. It must also be in the original packaging and we will require a receipt or proof of purchase.
Please contact us at info@aiki-gin.com to proceed with your return.
We will provide you with instructions and further details.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aiki-gin.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
DAMAGED AND DEFECTIVE GOODS
All our parcels are quality checked prior to packing. No damaged or defective items are sent out. In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 30 days from dispatch of goods. After this period, you will not be legible for a refund. Please contact and send evidence to us at info@aiki-gin.com.
We will assist in either issuing a full refund or send out a replacement product.
NON-COLLECTED GOODS
If goods are returned back to us due to non-collection or if a delivery attempt had been made, then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.